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East Dunley Cottages Terms and Conditions

and Privacy Policy

 

TERMS AND CONDITIONS 

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CARAVAN AND MOTORHOME SITE

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  • You must be a member of the Caravan and Motorhome Club to make a booking and stay at East Dunley CL

  • A deposit of £30 (non-refundable) must be paid to secure your booking with us, your booking is not secured until a deposit has been received and acknowledged by email.

  • The balance of your pitch fee must be paid 14 days before the start day of your stay. 

  • Arrival times are from 1pm and the Departure time is before 12 noon.

  • You are required to keep your dog(s) on a lead/under close control at all times and clean up after them. 

  • We reserve the right to refuse acceptance or to terminate the visit of any person whose conduct we deem is detrimental to us or to our other visitors with out a refund of any monies paid. 

  • Bins are located at the end of the white building for everyday domestic waste; general waste and recycling. You must not leave broken items (e.g., chairs etc) or large packaging (e.g., cardboard boxes from new items) as we are unable to dispose of them. 

  • We will not be held responsible for any loss or damage, however caused, to your property or vehicles or any injury to you or your visitors whilst staying on our CL. 

  • When making a booking, you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree to abide by the above, please do not make a booking. 

  • Booking cancelled 15 days to 12 weeks before arrival will result in the deposit being taken, where possible we will try to move your booking to another date subject to availability and prices. 

  • Booking cancelled 14 days or less before arrival: – no refunds

  • Any payments ‘rolled forward’ will no longer be subject to our cancellation policy and if cancelled a second time the payments will be forfeit regardless of the notice given. 

  • In the event of a booking reduction, due to late arrival or early departure, no refund for nights cancelled/not used will be given. 

  • Events such as vehicle breakdown, illness or inclement weather etc which may result in delayed arrival, curtailment or cancellation of your stay are not the responsibility of East Dunley CL and therefore we advise you to seek appropriate travel insurance.

  • We have no facilities to charge electric/hybrid vehicles on site. There is to be no charging of vehicles of any sort. 

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HOLIDAY ACCOMMODATION

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A copy of the Terms and Conditions for the Holiday Accommodation can be found on our sister site, Little Dunley Cottages. 

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www.littledunleycottages.co.uk

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from eastdunley.co.uk.

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PERSONAL INFORMATION WE COLLECT

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When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

All our payments and orders are handled by SuperControl so please refer to their privacy policy at https://supercontrol.co.uk/privacy-policy.

 

If you contact us via the contact form then we retain your email address and the content of your email - this information will be used solely by us to respond to your enquiry.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

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HOW DO WE USE YOUR PERSONAL INFORMATION?

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We use the Order Information that we collect generally to fulfill any orders placed through the Site.  Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

 


SHARING YOUR PERSONAL INFORMATION

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We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

 


YOUR RIGHTS


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

 

 

 

 

DATA RETENTION


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

 

 

 

CHANGES


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

 

 

 

CONTACT US


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@eastdunley.co.uk or by mail using the details provided below:

  East Dunley, Bovey Tracey, DEV, TQ13 9PW, United Kingdom

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